Scrum.org

Professional Scrum Master I

Mastery of the Scrum framework, the Scrum Master role, and how to coach teams to deliver value every sprint.

Verify on Credly โ†—
Scrum.org

Professional Scrum Product Owner I

Maximizing product value through backlog management, stakeholder alignment, and outcome-driven prioritization.

Verify on Credly โ†—
Scrum.org

Nexus โ€” Scaled Professional Scrum

Scaling Scrum across multiple teams on a single integrated product using the Nexus framework.

Verify on Credly โ†—
Salesforce

Advanced Administrator

Advanced configuration, automation, and optimization of complex Salesforce orgs at enterprise scale.

View on Trailhead โ†—
Salesforce

Service Cloud Consultant

Designing scalable Service Cloud solutions โ€” case management, omni-channel routing, and self-service.

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Salesforce

Experience Cloud Consultant

Building secure, branded customer portals and communities on Experience Cloud, integrated to the CRM.

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Salesforce

Platform App Builder

Declarative app development โ€” data models, business logic, and UI built on the Salesforce Platform.

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Salesforce

Platform Developer I

Programmatic development with Apex, Lightning Web Components, and the Salesforce data & security model.

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Atlassian

JIRA Cloud Administration

Administering Jira Cloud โ€” workflows, permission schemes, automation rules, and multi-project governance.

Atlassian University โ†—
Axelos ยท PeopleCert

ITIL 4 Foundation

The ITIL 4 service-management framework โ€” value streams, guiding principles, and IT service operations.

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Skill areas
๐Ÿ“ฑ Product management
RoadmappingOKRsUser researchA/B testingBacklog mgmtGo-to-market
๐Ÿ”„ Agile delivery
ScrumNexusSprint planningPI planningRetrospectives
โ˜๏ธ Salesforce
FlowsService CloudExperience CloudApex basicsDashboards
๐Ÿ“‹ JIRA & Atlassian
Workflow designAutomationPermissionsCustom fieldsConfluence
๐ŸŽง Customer service
Support org designSLA managementITIL 4Escalation design
๐Ÿค Account mgmt
Enterprise accountsQBR facilitationSolutions archRenewals

Proficiency
Salesforce (Admin + Architecture)Expert
Agile / Scrum / NexusExpert
Product roadmapping & strategyExpert
JIRA Cloud AdministrationExpert
Customer support org designExpert
Mobile app product deliveryExpert