A sample of engagements from 20 years of delivery — each one a real problem, a deliberate architecture, and a measurable outcome. Click any card for the full case study.
Automating warranty-claim triage for a large enterprise account — validating coverage at intake and routing cases in seconds instead of hours.
Consolidating three disconnected support tools into one Service Cloud org — and cutting average handle time by more than a third.
Standing up a 24/7 support function for a health-tech platform on an ITIL 4 operating model — from zero.
Aligning five product teams on one integrated increment using the Nexus framework.
Owning a guest-facing mobile app from discovery through launch and into a quarterly iteration loop.
Bringing a sprawling, multi-project JIRA Cloud instance under one coherent governance model.
A secure, CRM-integrated self-service portal that let members resolve common requests on their own.