20 lessons from 20 years in product and service leadership

Two decades in, the lessons that stuck are rarely the ones that sounded impressive in a deck. These are the ones I would hand my younger self.

On outcomes

Shipping is not the goal; what the customer can now do is the goal.

On teams

The best process is the lightest one your team will actually follow.

On staying current

Certifications are a forcing function for learning, not a finish line.

(Draft — full write-up in progress.)