About

Hi, I'm Vikas.

A product manager, solutions architect, and consultant who has spent 20 years helping companies build better mobile products and serve their customers exceptionally well.

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Vikas Verma

Principal Consultant — Vikas Verma Consulting Inc.
📍 Brampton, Ontario, Canada

I've spent two decades at the intersection of product strategy, customer experience, and technical delivery. My work spans mobile apps, enterprise service platforms, and cross-industry solutions — always with a focus on outcomes over outputs.

Through Vikas Verma Consulting Inc., I work with organizations across Retail, Health, Hospitality, High Tech, Government and Banking. I manage 25–30 customer accounts at any given time — real-world enterprise relationships, not just theory.

I hold 11 active certifications across Agile, Salesforce, JIRA, and ITSM — not as wallpaper, but because staying current makes me a better partner to my clients.

My approach
01

Outcomes over features

Managing 25–30 accounts has taught me that what gets shipped matters far less than what customers actually achieve. I measure success by real-world impact, not sprint velocity.

02

Agile by conviction, not ceremony

Certified in PSM I, PSPO I, and Nexus — I bring Scrum into organizations in a way that fits their culture rather than forcing a textbook template onto teams.

03

Architect-level depth

As a Salesforce Platform App Builder, Advanced Admin, and Developer I, I can bridge the gap between business need and technical implementation without a translator.

04

Service excellence, end to end

ITIL 4 certified — I set up and manage the complete customer support life cycle: hiring, tooling, SLAs, escalation paths, and knowledge management from scratch.

By the numbers
20+
Years of experience
25–30
Accounts managed
6
Industry verticals
11
Certifications
5
Salesforce certs
3
Scrum certs

"The best product and service work happens when the person responsible for the roadmap is also close enough to the customer to feel the consequences of every decision."

— Vikas Verma