Certifications
PSK-I Exam Prep: Complete Study Guide Overview
A topic-by-topic deep dive into the Professional Scrum with Kanban I assessment — what’s tested, how to think about questions, and how to navigate the full series.
20+ years delivering mobile-first products across Retail, Health, Banking, Government & Hospitality. Founder of Vikas Verma Consulting Inc., Brampton, Ontario.
Full roadmap ownership for mobile apps — from discovery through launch and continuous iteration across millions of users.
End-to-end implementation design tailored to each customer's ecosystem. I bridge business need and technical reality.
Built complete customer support organizations from scratch — hiring, tooling, SLAs, and the full service life cycle.
Managing 25–30 enterprise accounts with a focus on outcomes, retention, and long-term growth rather than just delivery.
Warranty validation and routing automated at intake. 4h→10m first response, −40% triage effort.
Three support tools consolidated into one org with omni-channel routing. −38% handle time.
Built a 24/7 support org from zero — tiered SLAs, escalation paths, and a full knowledge base on ITIL 4.